products or services bought outside a traditional store have a maximum of seven days, starting from the day the clients received said purchase - one's personal reason does not matter, according to article 49 chapter 6 of the código de defensa do consumidor (consumer protection code - cdc), money can be fully recovered with no further cost for the individual.

should any inconveniences arise during or after one's online shopping experience, procon estadual (procon state) is an organ of consumer protection which can assist customers in solving problems or being oriented towards knowing what to do with each particular case.