return policies in brazil are different for online purchases and items bought at a store - both cases have specifications and periods of time in which the customer can address the topic.

products or services bought outside a traditional store have a maximum of seven days, starting from the day the clients received said purchase - one's personal reason does not matter, according to article 49 chapter 6 of the código de defensa do consumidor (consumer protection code - cdc), money can be fully recovered with no further cost for the individual.

objects acquired at a store are subject to exchange under a 30 day period of notification to the establishment - this right is provided to a consumer under article 18 of the cdc, and an individual may be able to get a full money return on a damage merchandise, but many stores can give the option of replacing with an exact product in perfect conditions or receive a discount on other items.